Discovery Medical Aid contact number is 0860 99 88 77. When it comes to managing your health and wellness, having easy access to your medical aid provider is crucial.
Discovery Medical Aid, one of South Africa’s leading medical schemes, offers a variety of contact options to ensure that members, healthcare professionals, and other stakeholders can reach them efficiently.
This comprehensive guide will walk you through the various ways to contact Discovery Medical Aid, whether you’re seeking general information, need authorization for a procedure, or have questions about claims.
Table of Contents
Discovery Medical Aid contact details
For most members, the first point of contact for any questions or concerns is the general customer service line.
Discovery Medical Aid has made it easy to reach them through multiple channels:
Discovery Medical Aid Phone Number
The primary contact number for Discovery Medical Aid is 0860 99 88 77.
This number serves as the main line for a wide range of queries, including benefit information, membership details, and general assistance.
For members calling from outside South Africa, the international number is +27 11 529 6900.
Discovery Medical Aid Operating Hours
- Monday to Friday: 07:00 – 20:00
- Saturday: 08:00 – 13:00
- Closed on Sundays and public holidays
These extended hours ensure that members can reach out for assistance even outside typical business hours, accommodating those with busy schedules.
Discovery Medical Aid WhatsApp Number
In keeping with modern communication trends, Discovery Medical Aid offers support via WhatsApp.
Members can save the number 0860 756 756 to their contacts and simply send a message with their query.
This service is particularly useful for quick questions or when phone lines are busy.
The WhatsApp service is available 24/7, but it’s important to note that responses from live agents are typically only available during the same hours as phone support.
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Discovery Medical Aid Email Address
For those who prefer written communication or have more detailed inquiries, email support is available.
The general email address for inquiries is info@discovery.co.za. When sending an email, it’s advisable to include your membership number and any relevant details to ensure a prompt and accurate response.
General Inquiries: info@discovery.co.za
Healthcare Professionals: healthpartnerinfo@discovery.co.za
Financial Advisers: adviserqueries@discovery.co.za
Employers: administration@discovery.co.za
Complaints: complaints@discovery.co.za
Discovery medical aid contact number for authorisation
One of the most critical services provided by Discovery Medical Aid is the authorization of hospital admissions and certain medical procedures. This process ensures that members receive the appropriate coverage for their healthcare needs.
- Phone: 0860 99 88 77
- International: +27 11 529 6900
Operating Hours:
- Monday to Friday: 07:00 – 20:00
- Saturday: 08:00 – 13:00
- Closed on Sundays and public holidays
When calling for authorization, have the following information ready:
- Your membership number
- Details of the procedure or admission
- The healthcare provider’s practice number
- Any relevant medical reports or motivations
It’s crucial to obtain authorization before scheduled procedures to avoid potential out-of-pocket expenses or coverage issues.
Discovery medical aid contact number for service providers
Discovery Medical Aid maintains dedicated channels for healthcare professionals and service providers to ensure efficient communication and processing of claims.
Contact Details for Healthcare Professionals:
- Phone: 0860 44 55 66
- Email: healthpartnerinfo@discovery.co.za
Operating Hours:
- Monday to Friday: 07:00 – 18:00
- Closed on weekends and public holidays
This specialized line allows healthcare providers to verify member benefits, check claim statuses, and resolve any issues related to payments or authorizations.
The dedicated email address ensures that provider-specific queries are handled by staff familiar with the nuances of healthcare practice administration.
Discovery medical aid claims queries
For members and providers alike, understanding the status of claims and resolving any issues is a top priority. Discovery Medical Aid offers multiple ways to handle claims-related matters:
Claims Queries:
- Phone: 0860 99 88 77
- International: +27 11 529 6900
Operating Hours:
- Monday to Friday: 07:00 – 20:00
- Saturday: 08:00 – 13:00
- Closed on Sundays and public holidays
Members can use these contact details to inquire about the status of submitted claims, understand reasons for partial payments or rejections, and get guidance on the claims submission process.
For submitting claims, Discovery Medical Aid encourages electronic submission through their online portal or mobile app.
However, for those who prefer traditional methods, claims can also be submitted via email or post.
The specific address for claims submission can be found on the Discovery website or by contacting customer service.
Discovery Medical Aid Financial Advisers and Brokers Contacts
Financial advisers and brokers play a crucial role in helping members choose and manage their medical aid plans. Discovery Medical Aid provides dedicated support for these professionals:
Contact Details for Financial Advisers:
- Phone: 0860 345 678
- Email: adviserqueries@discovery.co.za
Operating Hours:
- Monday to Thursday: 08:00 – 17:00
- Friday: 08:00 – 16:00
This specialized support ensures that advisers can access the information they need to assist their clients effectively, including details on new products, policy changes, and commission queries.
Employer Groups contacts
Many Discovery Medical Aid members are part of employer group schemes. For HR departments and benefits administrators managing these group schemes, Discovery offers dedicated support:
Contact Details for Employers:
- Phone: 0860 99 88 77
- Email: administration@discovery.co.za
Operating Hours:
- Monday to Friday: 07:00 – 20:00
- Saturday: 08:00 – 13:00
This channel allows employers to manage bulk changes, address billing inquiries, and handle other administrative tasks related to their employees’ medical aid coverage.
Complaints and Dispute Resolution
While Discovery Medical Aid strives to provide excellent service, there may be instances where members need to lodge a complaint or enter into a dispute resolution process.
For these situations, the following contact details are provided:
Complaints:
- Phone: 0860 99 88 77
- Email: complaints@discovery.co.za
Members are encouraged to first attempt to resolve issues through the general customer service channels. If the matter remains unresolved, the complaints department can be contacted directly.
Discovery Medical Aid has a structured complaints process, which includes escalation procedures if initial attempts at resolution are unsuccessful.
Discovery Medical Aid Digital Services and Online Support
In addition to traditional contact methods, Discovery Medical Aid offers a range of digital services to enhance member experience:
- Discovery Website: The official Discovery website (discovery.co.za) provides a wealth of information, including a detailed FAQ section, benefit guides, and news updates.
- Member Portal: Registered members can access a personalized portal where they can view claims, update personal information, and access digital membership cards.
- Discovery App: Available for both iOS and Android devices, the Discovery app allows members to manage their medical aid on the go, including submitting claims and accessing emergency services.
Discovery Medical Aid Emergency Services
For medical emergencies, Discovery Medical Aid members have access to Discovery 911:
Emergency Contact:
- Local: 0860 999 911
- International: +27 11 529 6900
This service is available 24/7 and provides access to emergency medical assistance, including ambulance services and medical advice.
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Discovery Medical Aid Office Locations
Sandton
- Discovery Group Headquarters:
- Address: 1 Discovery Place, Sandton, 2196
- GPS coordinates: -26° 06′ 46.7″, +28° 03′ 10.8″
Cape Town
- Sable Park:
- Address: Bridgeways, Century City, Cape Town, 7446
- GPS coordinates: -33° 53′ 20.96″, +18° 31′ 2.92″
Durban
- 41 Imvubupark Place:
- Address: Riverhorse Valley Business Estate, Durban, 4019
- GPS coordinates: -29° 47′ 6.05″, +30° 59′ 42.33″
Port Elizabeth
- 136 Tutu BPO Building:
- Address: Markman Industrial, Port Elizabeth, 6001
- GPS coordinates: -33° 47′ 23.3″, +25° 37′ 06.6″
Summary of Discovery Medical Aid Contact Number Details
| Service | Phone | |
|---|---|---|
| General Queries and Customer Service | 0860 99 88 77 | info@discovery.co.za |
| Hospital Authorizations | 0860 99 88 77 | |
| Healthcare Professionals | 0860 44 55 66 | healthpartnerinfo@discovery.co.za |
| Financial Advisers | 0860 345 678 | adviserqueries@discovery.co.za |
| Employers | 0860 99 88 77 | administration@discovery.co.za |
| Complaints | 0860 99 88 77 | complaints@discovery.co.za |
Operating Hours for Most Services:
- Monday to Friday: 07:00 – 20:00
- Saturday: 08:00 – 13:00
- Closed on Sundays and public holidays
Discovery Medical Aid has established a comprehensive network of contact options to cater to the diverse needs of its members, healthcare providers, and other stakeholders.
From general inquiries to specialized services for healthcare professionals and employers, there are multiple channels available to ensure efficient communication and problem resolution.
Members are encouraged to save these contact details for easy reference and to use the most appropriate channel for their specific needs. Whether it’s a simple benefit query, a complex claims issue, or an urgent medical authorization, Discovery Medical Aid’s contact infrastructure is designed to provide timely and effective support.
Remember that for the most up-to-date information and additional digital services, visiting the official Discovery website is always a good starting point.
By utilizing these various contact methods effectively, members can ensure they get the most out of their medical aid coverage and receive the support they need to manage their health and wellness effectively.