NSFAS Contact Details: How to Contact NSFAS 2024

The primary NSFAS contact details are 08000 67327 (Toll-free), 021 763 3200, and info@nsfas.org.za.  NSFAS Postal address is Private Bag X1, Plumstead, 7801 while the Physical address is 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7700.

For specific NSFAS contact details, continue reading.

How to chat with NSFAS

Aside from contacting NSFAS via email or call, you can also chat with them via the nsfas.org.za website.

1. Navigate to the NSFAS website at www.nsfas.org.za
2. Click on myNSFAS, OR. 
3. Go directly to the self-service portal my.nsfas.org.za/mynsfas/selfservice. 
4. Enter your email address and password to sign in to your account. 
5. Click on NSFAS Chat.

Kindly note that NSFAS has no Whatsapp number.

How to contact NSFAS by email

You can also contact the National Student Financial Aid Scheme via their email address. Here is how.

1. Open Gmail on your phone or your computer.
2. Click ＋ Compose icon. It’s on the upper-left side of your Gmail inbox. Doing so opens a “New Message” window in the lower-right corner of the page.
3. The next step is to enter NSFAS email address…info@nsfas.org.za. Click the “To” or “Recipients” text box at the top of the New Message window, then type in info@nsfas.org.za.
4. Add a subject. Click the “Subject” text field, then type in your whatever you want the subject of the email to be.
5. Now, enter your email message ie. your enquiries, issues etc. Give much details and add attachments (image, .pdf, .doc, .ppt, etc.) if needed.
6. Click Send. It’s a blue button in the bottom-left corner of the email window. 
7. Wait for a reply from NSFAS.

NSFAS virtual contact center

NSFAS contact center is available from Monday to Friday between 08:30 and 17:00.

Their virtual contact center is also available to assist you through the following channels:

•  Email: info@nsfas.org.za
•  Facebook: National Student Financial Aid Scheme
•  Twitter: @myNSFAS
•  Instagram: @myNSFAS

Account, balance and payment contact details

For queries regarding NSFAS account, payments, and balances:

•  Tel No.: 08000 67327
•  Email: collections@nsfas.org.za

Vuvuzela Fraud & Corruption hotline

To submit information on fraud or corruption identified or witnessed:

• Tel No.: 0860 247 653
• Email: nsfas@thehotline.co.za
• Fax2Email: 086 726 1681
• SMS Call Back Number: 30916
• www.thehotlineapp.co.za
• www.thehotline.co.za

General, student, and NSFAS Wallet enquiries

For general, student and NSFAS Wallet enquiries

• Tel No.: 08000 67327
• Email: info@nsfas.org.za

Postal Address

For University and TVET College documents

Private Bag X4, Plumstead 7801, South Africa

Postal Address

For NSFAS Wallet documents;

Private Bag X6, Plumstead 7801, South Africa

Physical Address

4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8000

For the submission of legal documentation for the attention of the National Student Financial Aid Scheme

 Email: legal@nsfas.org.za

NSFAS Legal documentation not submitted and logged through this dedicated mailbox will be deemed invalid and will not receive timeous attention.

NSFAS Media enquiries

For all media-related enquiries please contact:

• Tel No: 021 763 3200
• Email: media@nsfas.org.za

NSFAS Outreach and Community Event Invites

For all queries regarding outreach and community event invites the following NSFAS contact details are available:

• Tel No.: 021 763 3200
• Email: outreach@nsfas.org.za

University-specific NSFAS contact details

If you want to contact your university specifically on the National Student Financial Aid Scheme, here are the contact details below.

Unisa Nsfas contact details

Unisa is one of the colleges in Durban with NSFAS. Contact the Directorate of Student Funding at DSF-NSFAS@unisa.ac.za or 012 441 5612 regarding NSFAS funding at the University of South Africa (UNISA).

UJ Nsfas contact details

NSFAS has appointed the University of Johannesburg (UJ) to administer funds on its behalf. You can contact UJ via nsfas@uj.ac.za or its campuses below;

• Bunting Road Campus (APB): 011 559 1250/1173/1193/1594/1552; A 24 red.
• Doornfontein Campus (DFC): 011 559 6195/6412/6063 – 185, Admin Block.
• Kingsway Campus (APK): 011 559 3768/3575/2965/3906/4035/ E ring 133.
• Soweto Campus (SWC): 011 559 5507/5508/5702 – rooms 109 & 111.

Wits Nsfas contact details

Ms. Nonkululeko Mavimbela (Student Liaison Officer): 27 11 717 1083.

Ms. Rendani Motsharine (Student Liaison Officer): 011 717 1084.

Mrs. Portia Simelane (Supervisor): 27 11 717 1072.