Telkom Customer Care Number is 0800 10 10 75. This toll-free number is available for customers who wish to avoid call charges while seeking support.
Telkom, one of South Africa’s leading telecommunications providers, offers various customer care options to ensure their clients receive prompt and efficient support.
This comprehensive guide will walk you through the different ways to contact Telkom customer service, including phone numbers, WhatsApp services, and self-help options.
Table of Contents
Telkom Customer Care Number
Telkom Customer Care Number for General inquiries is 10210. This is the primary contact number for fixed-line and broadband services. It’s available 24/7 for all your queries and support needs.
Telkom Customer Care Number for Mobile Services is 081180 for all mobile-related inquiries, this is the number to dial. It’s also accessible round the clock.
Telkom Customer Care Toll-Free Number is 0800 10 10 75. This toll-free number is available for customers who wish to avoid call charges while seeking support.
Telkom Customer Care Number for Johannesburg, Durban-based customers, Cape Town, and Pretoria customers is 10210
Telkom Customer Care WhatsApp Number
Telkom Customer Care WhatsApp Number is 0811 601 700. Telkom offers a convenient WhatsApp self-service option.
By sending a message to this number, you can access information about your usage, upgrade your services, recharge your account, shop for deals, and more.
Telkom Customer Care Self-Service Options
Telkom provides several self-service channels to help customers manage their accounts and services without needing to speak to a representative:
My Telkom App
Download the My Telkom App from Google Play or the Apple App Store to view balances, manage your account, top up, and more.
SMS Self-Service
Send an SMS to 081 160 1820 from your mobile service to check balances, usage, recharge vouchers, and buy bundles.
Web Self-Service Portal
Register on the Telkom Web Self-Service Portal to view your usage history, and balance breakdowns, and pay your bills.
Check Out: Discovery medical aid contact number.
Interactive Voice Response (IVR)
Dial 081180 to access the IVR system, which can assist you in managing your account and making changes.
Telkom Social Media Pages
You can follow Telkom on Facebook (@TelkomZA) and Twitter (@TelkomZA) for your inquiries.
USSD Codes
- Self-service: Dial *180#
- Check balance: Dial *188# or call 188
- Recharge: Dial 188voucher pin#
- Call Me Back service: Dial 140receiver’s number#
Telkom Customer Care Email
Telkom Customer Care Email Address is customercare@telkom.co.za
For non-urgent inquiries or if you prefer written communication, you can email Telkom’s customer service team at this address.
How to use telkom customer care self service
Here are the key steps to using Telkom’s self-service options:
- Access the Telkom self-service portal at gethelp.telkom.co.za
- On the homepage, you’ll see various self-service options, including:
- Account management – View and manage your Telkom account details
- Billing and payments – Check your bill, make payments, and set up debit orders
- Fault reporting – Report any issues or faults with your Telkom services
- Service requests – Request new services or make changes to your existing services
- Click on the option you need and follow the on-screen instructions to complete your task.
- For account management, you’ll need to log in to your Telkom profile using your username and password.
- The self-service portal also offers a virtual assistant chatbot named TOBi that can help you navigate the different options and answer common questions.
If you’re unable to resolve your issue through self-service, you can also contact Telkom’s customer care team directly from the portal.
The key benefits of using Telkom’s self-service options include being able to manage your account, make payments, and report issues conveniently online without having to call customer service.
Telkom offers a wide array of customer care options to ensure their clients receive the support they need. Whether you prefer phone calls, WhatsApp messages, emails, or self-service options, Telkom has a solution.
By utilizing these various contact methods and self-service tools, customers can efficiently manage their accounts, resolve issues, and get the most out of their Telkom services.
Remember to have your account details ready when contacting customer care to expedite the support process. For the most up-to-date information on Telkom’s services and support options, it’s always a good idea to check their official website or use the My Telkom App.
With this comprehensive guide to Telkom’s customer care services, you should now be well-equipped to get the support you need, when you need it.
Whether you’re in Johannesburg, Durban, Cape Town, Pretoria, or anywhere else in South Africa, Telkom’s customer care team is just a call, message, or click away.
Frequently asked questions
Here are the FAQs for contacting Telkom customer service:
How to call Telkom customer care?
To call Telkom customer services, you can dial the following numbers:
- From a Telkom fixed line phone: 10210
- From a Telkom mobile phone: 081180
How to contact Telkom customer service?
You can contact Telkom customer service in the following ways:
- Call the customer service numbers above
- Chat with a representative at https://chat.telkom.co.za
- Send a message on the Telkom Facebook page or Twitter (@TelkomZA)
What is the Telkom customer care number?
The main Telkom customer care number is +27 811 0210.
How do I contact Telkom customer service from other networks?
To contact Telkom customer care from a non-Telkom network, you need to dial 01127 before the customer care number. For example, 01127 811 0210.
How do I contact Telkom customer care from a cell phone?
You can contact Telkom customer service from a cell phone by dialing 081180. This number works for both Telkom and non-Telkom mobile phones.
What is the Telkom 24-hour customer care number?
Telkom does not appear to have a dedicated 24-hour customer care number. The main customer care number +27 811 0210 is available during regular business hours.
How do I get the Telkom customer care number?
The main Telkom customer service number is +27 811 0210. This number can be found on the Telkom website, in their help center, and through various online resources.
How do I contact Telkom customer service in South Africa?
To contact Telkom customer service in South Africa, you can use the main customer care number +27 811 0210. This number works from both Telkom and non-Telkom networks within South Africa.