Vodacom Customer Care number is 082 135. It is Toll-free on a Vodacom cellphone. There are more than 2,000 Vodacom customer care representatives across South Africa.
Vodacom is one of the leading mobile network providers in South Africa, known for its reliable service and wide range of products.
However, like any service provider, there may be times when you need to contact Vodacom customer care for support.
In this guide, we’ll provide you with the Vodacom customer care number and other essential contact details to ensure you get the help you need quickly and efficiently.
If you aren’t in an internet-connected zone, you can still manage your account using Vodacom’s USSD service.
Unstructured Supplementary Service Data (USSD) is a unique technology that makes it possible to request services by dialing a short sequence of characters on your phone, such as *135#. It’s fast and easy to use – once you dial, follow the prompts.
Table of Contents
Vodacom Phone Number Support
Vodacom provides several contact numbers depending on your specific needs:
- General Enquiries: 082 111
- Free from Vodacom phone: 111
- From non-Vodacom phone: 082 111
- International Enquiries: +27 82 111
Specific Queries Contact Details
For more specific queries, use the following contact details:
- Business Support: 082 1960
- Data Support: 082 155
- Account and Billing Enquiries: 082 1940
- Sales Enquiries: 082 1950
- Technical Support: 082 135
- Repair Call Centre: 082 1944
- Life Insurance: 082 13 911
- Sales and Upgrades: 082 17844
- Cancellations: 082 1958
- Fiber: 082 1904
- Device Insurance: 082 1952
- Corporate: 082 1930
- Collections: 082 1946
Vodacom Customer Care Whatsapp Number
Vodacom customer care WhatsApp number is 082 009 8624. But it is for customers with Specific Needs.
The Vodacom Specific Needs Contact Centre offers specialized customer service support for persons with disabilities. This service aims to ensure that everyone, regardless of their physical or mental abilities, can access Vodacom’s services seamlessly.
The Call Centre operates from Monday to Friday, 09:00-18:00, excluding public holidays. Hours are subject to change based on demand.
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Who Can Use This Service?
The service is available to customers with various disabilities, including:
- Physical disabilities
- DeafBlind
- Learning and mental disabilities
- Speech impairment
- Deafness
- Visual and hearing impairments
Types of Queries Addressed
The call centre can handle a wide range of queries, such as:
- Upgrading or purchasing new contracts
- Billing and account issues
- Network problems
- Difficulty in making or receiving calls
- Information on products and services
Communication Channels
The following channels are exclusively for persons with disabilities. Depending on your disability, you can choose your preferred mode of communication:
- Phone Call: Call 082 12580
- SMS: Send an SMS to 12580
- Email: Send an email to 12580@vodacom.co.za
- Live Chat and Video (for registered Deaf, hearing, and speech-impaired customers):
- Vodacom customer care WhatsApp: Save 082 009 8624 in your contacts. Go to ‘Specific Needs and Disability’ → ‘National Relay NRS’ → ‘Message Chat Relay’ → ‘Go to live chat’ and follow the prompts.
- My Vodacom App: Click on ‘Support’ → ‘Tobi’ → ‘Specific Needs and Disability’ → ‘National Relay NRS’ → ‘Message Chat Relay’ → ‘Go to Live Chat’ and follow the prompts.
- Website: Open the ‘Persons with Communication Barriers’ page, select ‘Chat to TOBi’, enter your Vodacom cellphone number, choose ‘Specific Needs and Disability’, then ‘Message Chat Relay’, and click ‘Go to Live Chat’.
Video Relay Service (VRS)
For video calls, registered customers can connect with specially trained Contact Centre staff who are SA Sign Language Interpreters (SASLIs).
How to Register Your Disability
To use the video and live chat channels, you must first register your disability. This can be done via:
- Vodacom customer care WhatsApp number: Save 082 009 8624 in your contacts, start the chat, and follow the prompts to register.
- My Vodacom App: Go to ‘My Account’ and select ‘Register’ or ‘Edit disabilities’ and follow the prompts.
- Website: Visit the Persons with Communication Barriers page, enter your Vodacom cellphone number, and follow the registration steps.
Vodacom In-Person Support Service
If you prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area.
There are more than 2,000 Vodacom customer care representatives across the country. Their skills range from basic Prepaid support to a highly technical data help desk to deal with any questions or issues you’re having.
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Vodacom Regional Office Contacts for Base Station
For all Base station related questions, please contact:
| Regional Office Location | Contact Number |
| Midrand Northern Region | 011 6535000 |
| Cape Town Regional Office | 021 4408211 |
| Southern Gauteng Region | 011 6535000 |
| George Regional Office | 044 4920201 |
| Mpumalanga Regional Office | 013 4920585 |
| Durban Regional Office | 031 4923005 |
| Bloemfontein Regional Office | 051 4923174 |
| Port Elizabeth Regional Office | 041 3963147 |
| Kimberley Regional Office | 051 4923230 |
| East London Regional Office | 043 4920555 |
| Limpopo Regional Office | 015 4950645 |
| Umtata Regional Office | 047 4950082 |
Vodacom Online and Social Media Support
You can contact customer care agents on your cellphone by dialing 135, live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), or via social media. Follow on Facebook and Twitter (@Vodacom). These services are available 365 days a year.
If you’re a Red customer, you can skip the tele-queues when calling Vodacom Customer Care and you’ll be assisted by the dedicated Red Crew.
My Vodacom Self-Service
My Vodacom Self-Service is an online platform that allows Vodacom customers to manage their accounts, view balances, billing information, and service subscriptions, as well as upgrade their services and create a Vodacom email address.
Customers with overdue bills can use the website or USSD (*135#) to process a debit order re-submission or make a “promise to pay” commitment to stay connected.
FAQs
What is My Vodacom Self-Service?
My Vodacom Self-Service is an online platform that allows Vodacom customers to manage their accounts, view balances, billing information, and service subscriptions, as well as upgrade their services and create a Vodacom email address.
How can I pay my overdue Vodacom bill?
Customers with overdue bills can use the website or USSD (*135#) to process a debit order re-submission or make a “promise to pay” commitment to stay connected.
Where can I find answers to frequently asked questions about Vodacom services?
Customers can find answers to frequently asked questions on the Vodacom website, avoiding the need to contact customer service.
What is the VodaPay app, and how can it help me manage my Vodacom account?
The VodaPay app is a digital platform that allows Vodacom customers to manage their money, data, airtime, travel, and even do their monthly shopping. It provides a convenient way to manage your Vodacom account on the go.
How can I self-RICA my Vodacom SIM card?
Vodacom has introduced a simplified solution called the Self-RICA app and chatbot (TOBi) that allows existing customers to self-RICA their SIM cards from the comfort of their homes. The process involves taking photos of your ID document, scanning the new SIM card, and recording a video with a unique PIN.
How can I manage my Vodacom account if I’m not in an internet-connected zone?
Customers can use the USSD (*135#) service to manage their Vodacom accounts, even when they are not in an internet-connected zone. The USSD service allows you to request services by dialing a short sequence of characters on your phone.
How can I contact Vodacom customer care?
Vodacom customers can contact customer care representatives by phone (082 135), live chat on the website, social media (Facebook and Twitter), or by visiting a Vodacom store. There are over 2,000 customer care representatives across the country to assist with various inquiries and issues.
Knowing how to contact Vodacom customer care can save you time and help you resolve issues more efficiently. Whether you prefer calling, emailing, or using social media, Vodacom provides multiple channels to ensure you get the support you need.
Keep this guide handy for the next time you need to reach out to Vodacom customer care.